Answer:
After three incorrect login attempts, your account will automatically be disabled for security reasons.
If this happens, you’ll need to contact your administrator to:
- Reactivate your account from Users → Status = Active, and
- Send you a new password reset link.
Once you receive the reset email:
- Follow the link provided to create a new password.
- Type your new password carefully (avoid extra spaces or copied text).
- Then log in again using the correct portal link for your institution.
