Answer:
If an email to a prospect or lead shows as Bounced or Failed, it usually means the recipient’s address could not receive the message or the message was blocked.
Common causes include:
- The prospect’s email address is invalid or misspelled.
- Their mailbox is full or their domain is blocking messages.
- The recipient has Opted Out of communications.
- The file exceeds the 25 MB attachment limit.
- The file type is not supported (use PDF, DOCX, or standard image formats).
- The recipient’s email system blocked the attachment.
- The message was sent from a test or inactive email account.
To check opt-in status, open the Prospect’s Profile → Details → Admin tab.
If Email List Status shows “Opted Out,” you can either click Send Opt-In Link to email them a confirmation, or use Manual Opt In to re-enable communication.
✅ Tip: Always verify that messages are being sent from your school’s official email address and that attachments meet system limits.
